Privacy Policy

Who we are?

We’re Conversion Concierge. We’re serious about protecting and respecting your privacy.

This policy explains how we use your personal information when you use our website. Please also read our Cookie Policy for more info on what cookies are and how we use them.

Want more information about how we handle personal information or want to contact our Data Protection Officer? Email us at support@conversion-concierge.com.

You and your data

The business and people authorised by the business are referred to as 'you' in this policy. If multiple people have authority to give instructions, ‘you’ or ‘your’ can refer to any or all of those people.

Where you share personal data which is not about yourself, for example, about an employee, business partner, director, owner, you must have the permission of the other person and confirm that they understand how we’ll use their data.

The information we hold about you

Information shared through our website

• The login details and settings you choose for the website, so that you can use these securely.
• Your IP address for security reasons.
• When you use mobile versions of our site, we may collect your device ID, so we can share it with companies that help us with advertising online.

Information we collect if you get in touch

We collect the following information so we can answer your questions or take any action:

• The phone number you’re calling from and information you give us during the call (we record all calls).
• The email address you use and the contents of your email (and any attachments).

Information we collect when you use our services

We collect this information to give you services in a safe and lawful way, and to keep improving them. This includes:

• Details about services from us and our partners that you express interest in
• Details about how you use our website.

Information we get from external sources

When you use our website:

• We may request access to the platforms you use to run your business. We will use the data shared to monitor performance. All data will be accessed in read-only mode (so no data can be overridden). Stored data is encrypted and visible only to those who need to access it and is never shared eternally.

Our reasons for using your information

European Data protection laws say we need to have a lawful basis for using your personal data. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest or consent. In this section, we explain which one we rely on to use your data in a certain way.

We need to use your data for a contract we have with you, or to enter into a contract with you. We use details about you to:

• Give you the services we agreed to in line with our terms and conditions
• Send you messages about your account and other services you use if you get in touch, or we need to tell you about something
• Investigate and resolve complaints and other issues

We need to use your data to comply with the law. We:

• Confirm your identity when you sign up or get in touch
• Keep records of information we hold about you in line with legal requirements
• Adhere to banking laws and regulations (these mean we sometimes need to share customer details with regulators, law enforcement or other third parties)

When it’s in our ‘legitimate interest’.

We need to use your data for our legitimate interests, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn't involve overriding your privacy rights. We:

• tell you about products and services through the website or other channels, like social media companies, based on how you use our products and services and other information we hold about you. We do this so that we can make sure our marketing is useful.
• track, analyse and improve the services we give you and other customers and how you respond to ads we show. We may ask for feedback if you’ve shown interest in a service. We do this so that we can make our products better and understand how to market them.
• protect the rights, property or safety of us, our customers or others
• carry out security and maintenance checks to make sure our website and other services run smoothly for you
• manage Conversion Concierge’s business and financial affairs and protect our customers and staff
• share information with credit bureaus so we can benefit from up-to-date information when we make lending decisions, and other companies so they can help us provide our services

Consent

We’ll ask for your consent to:

• tell you about our products and services, and those of our partners if we think they’re of interest to you. You can unsubscribe from our emails by email.
• share information about you with companies we work with when we need your permission (see ‘Who we share your data with’ below)

You don’t have to share information about yourself if you don’t want to. But if you don’t, you may not be able to use some (or any) of our services.

Who we share your data with

Companies that give services to us. Here we mean companies that help us provide services you use, and need to process details about you for this reason. We share as little information as we can and encrypt and/or make it impossible for you to be identified by the recipient where possible (for instance by using a User ID rather than your name).

• cloud computing power and storage providers like Amazon Web Services (AWS) and Google Cloud
• our business intelligence and analytics platform provider
• companies that help us with marketing (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt-out any time)

Anyone you give us permission to share it with.

• people you’ve asked to represent you, such as solicitors

Law enforcement and other external parties.

We may share your details with:

• authorities that spot and stop financial crime, money laundering, terrorism, and tax evasion if the law says we have to, or if it’s necessary for other reasons
• the police, courts or dispute resolution bodies if we have to
• other banks to help trace money if you’re a victim of fraud or other crimes or if there’s a dispute about a payment
• any other third parties where necessary to meet our legal obligations

We may also share your details with people or companies if there’s a corporate restructure, merger, acquisition or takeover.

How long we keep your information

We keep most of your data as long as you’re using Conversion Concierge, and for 5 years after that to comply with the law and if we face a legal challenge. In some circumstances we may keep data longer if we need to (that’s in our legitimate interest) and/or the law says we have to.

To work out how long we keep different categories of data, we consider why we hold it, how sensitive it is, how long the law says we need to keep it for, and what the risks are.

Your rights

You have a right to:

• access the personal data we hold about you, or to get a copy of it
• ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else
• make us correct inaccurate data
• ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it
• say no to us using your data for direct marketing and in certain other ‘legitimate interest’ circumstances
• companies that help us with marketing (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt-out any time)
• withdraw any consent you’ve given us

To do any of these things, please contact us through the website or by emailing support@conversion-concierge.com. EU data protection laws, like the GDPR, give us one month to respond.

Where we store or send your data

We may transfer and store the data we collect from you to organisations outside the European Economic Area (‘EEA’). When we do this, we make sure that your data is protected and that:

• the European Commission says the country or organisation has adequate data protection, or
• we’ve agreed to standard data protection clauses approved by the European Commission with the organisation.
• If you’d like a copy of the relevant data protection clauses, please send an email to support@conversion-concierge.com.

How to make a complaint

If you have a complaint about how we use your personal information, please send an email to support@conversion-concierge.com and we’ll do our best to fix the problem. You can also reach our Data Protection Officer in these ways.

If you’re still not happy, you can refer your complaint with a data protection supervisory authority in the EU country you live or work, or where you think a breach has happened.

Changes to this policy

We’ll post any changes we make to our privacy notice on this page and if they’re significant changes we’ll let you know by email.